This study is designed as a qualitative mini-ethnographic study. The semi-structured interview guide is developed a priori on the bases of the Theory of Planned Behavior. That is, the interview guide will defines constructs as attitudes (perceptions of different positive and negative consequences of abiding by correct patient identification practices), subjective norms (the perceived opinion of others concerning proper patient identification), and participants perceived behavioral control and ability to be compliant with correct patient identification practice. Email interviewing will be used as a method to collect data in the study. In recent years email interviewing method has been used in qualitative research study to produce quality data, especially when used in collaboration with on-site observation.